CS
Carine S
1 reviews | Active since Feb 2021
26 Feb 2021, 16:14
Worst service ever
Don't be fooled by them, they think to phone you when you are not happy and put the phone down in your ear is good service, they work together with the cellphone agents to push there product but coe the day you claim you gift then a lot of stories, and they feel to keep you hanging fir 6 months is service, they are big and arrogant. On this site they post they sorted it privatley, please don't be fooled, lies lies
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Replies (3)
Samsung South Africa's replyOfficial
26 Feb 2021, 16:16Good Day Carine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
Samsung South Africa's reply26 Feb 2021, 16:16
Official
Good Day Carine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
CS
Carine S's updateReviewer Update
01 Mar 2021, 11:23I am staying with my Father in Law and the tv license is in his name, the submitted it last year beging Sept and all was well, as i explaind a hunderd times, now i have to get one in my name, by law you need one license per household and that is what we have, no one said we could not use it at the store, they were 2 glad to do the deal, see many people struggle with you free gift offers, people that phone me does not solve my problem one guy put a note on that when my father in law dies then i will get a license and then i can claim again, as i told him i will not get one on my name as I stay with him and pay his license, but that guy was rude and he put the phone down in my ear, is that good service? you **** people that is what you do.
CS
Carine S's update01 Mar 2021, 11:23
Reviewer Update
I am staying with my Father in Law and the tv license is in his name, the submitted it last year beging Sept and all was well, as i explaind a hunderd times, now i have to get one in my name, by law you need one license per household and that is what we have, no one said we could not use it at the store, they were 2 glad to do the deal, see many people struggle with you free gift offers, people that phone me does not solve my problem one guy put a note on that when my father in law dies then i will get a license and then i can claim again, as i told him i will not get one on my name as I stay with him and pay his license, but that guy was rude and he put the phone down in my ear, is that good service? you **** people that is what you do.
CS
Carine S's updateReviewer Update
01 Mar 2021, 11:25My deluvery adress is the same as the TV license, but no one check it and no one care, they try to get you off the phone as quick as possible and you sit with the same problem and frustation
CS
Carine S's update01 Mar 2021, 11:25
Reviewer Update
My deluvery adress is the same as the TV license, but no one check it and no one care, they try to get you off the phone as quick as possible and you sit with the same problem and frustation