YC
Yolandie C

1 reviews | Active since Aug 2012

26 Jan 2016, 13:21

Worst Service Ever

Booked in a Tablet 2 at your Constantia branch in October and Paid the Fee requested to repair the unit in November - have to follow up but I can NEVER get through to the branch. No updates received no feedback provided.<br> I ended up contacting your \New smart center call center"only for them to also tell me that they cannot get through to the branch! THIS IS NOT ON!!! No wonder Apple is the preferred brand because your after sale service is appalling<br> I want feedback on this job and I want it today!!!!!!.***9.<br> I will go to consumer court if I dont get feedback. """

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply26 Jan 2016, 13:53
Official
Hello Yolandie Coetsee,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Regards

Samsung S.A