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marlizetaljaard M

1 reviews | Active since Oct 2016

11 Dec 2018, 10:19

Worst service EVER!!!!!!!!!!

This is the worst telephone system we ever used. Bad service, unfriendly staff, the system are more offline then online. This system has the most technical errors that we have ever experienced. We want to trough their useless system in street so that a truck can smash it to pieces. When they came to introduce the system, they were here twice on daily basis, after the contract were signed, and the system was installed and not working properly, we never saw one of them again. After a month we finally got them to send their IT team to assist us, went well for a week and then we are back to square one, dead telephones. If we could undo the change between systems, we would have done it already. If their head office experience technical problems, so does every single one of their clients as well. This is very bad for our business image and our cell phone bills are sky high. We do not recommend their services to anyone else. Worse than worse service. Unprofessional service.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply11 Dec 2018, 10:38
Official
 Good day  Marlize  We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter.  Regards,
SamsungSA:^TM
Samsung South Africa
Samsung South Africa's reply11 Dec 2018, 11:23
Official
Good day Marlize
Herewith your reference number:    
***
Regards,
SamsungSA:^LZ