Worst service ever

On Thursday the 7th of December I took my Samsung A7 2017 to Samsung Care center in Sunninghill for assistance with removing the simcard slot piece which broke inside. I was very angry because I bought this specific phone for R10 000 and It had a PLASTIC SIM card slot.

Upon arrival I was asked to book the phone for assessment and I’ll be called in 24 hours. 3 days passed no email no phone call. My husband and I went to the store and we were told that the pins were damaged when the plastic piece broke so the whole motherboard needs to be replaced . Then once again the we were promised a quote will be sent before the end of business that day.

Another 4 days passed no call no email no correspondence from Samsung. We once again went to the store and we demanded that the quote be done, it was done and we accepted the whooping quote of R3500

My frustration with Samsung is the pathetic poor service. And why design a phone worth R10 000 and use plastic parts putting me in a tight situation of coughing out R3500 and the treat me like you doing me a favor?

iPhone using metal SIM card slots and 3 years later I still don’t have issues with the phone I bought from Istore.

So Samsung is intentionally trapping us in buying their products only to spend money in repairs because they use cheap parts.

This hurts because I’m a loyal Samsung customer and from 2013 till to date I’ve spent over R200 000 in Samsung appliances and now this after having issues with the washer and dryer.

I’m done with this brand I’ll take my business elsewhere