SL
Simon L

1 reviews | Active since Nov 2017

24 Nov 2017, 08:52

WORST SERVICE EVER !!!

i am busy trying to register my new samsung s8 plus for the samsung mobile care i download the samsung rewards app and follow the instruction . it take more that 2 weeks before i get a phone call from a service agent . i provide them with my proof of purchase and they tell me i cant register my device because its older than 2 months !!!! after reading their terms and conditions no where is this stated !!!!! after this i have sent numerous requests to resolve this issue SAMSUNGS response is to ignore this message after then calling the contact centre i was put on hold for 20 mins waiting and then was cut off !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

i have no words for the disgusting service received and will never buy a samsung product ever again and i will continue to advise all my friends and family as well as any one who will listen to stay far away from SAMSUNG products !!!!

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Nov 2017, 12:40
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA