1 reviews | Active since Nov 2017
WORST SERVICE EVER !!!
i am busy trying to register my new samsung s8 plus for the samsung mobile care i download the samsung rewards app and follow the instruction . it take more that 2 weeks before i get a phone call from a service agent . i provide them with my proof of purchase and they tell me i cant register my device because its older than 2 months !!!! after reading their terms and conditions no where is this stated !!!!! after this i have sent numerous requests to resolve this issue SAMSUNGS response is to ignore this message after then calling the contact centre i was put on hold for 20 mins waiting and then was cut off !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i have no words for the disgusting service received and will never buy a samsung product ever again and i will continue to advise all my friends and family as well as any one who will listen to stay far away from SAMSUNG products !!!!
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
