Worst service ever

Worst service ever, i took my New S8+ in for a quick screen repair on Wednesday @ Samsung Smartcare Centre - Century City, its now Monday morning with no communication from Samsung and when i try to contact them they dont even answering the phone! This is unexceptionable I thought that SUMSUNG Pride themselves on customer service, Thats why I didnt take my phone to a normal phone repair shop. this would have been fix by now from these small Indian phone shops in a mall. That how bad they're services is!! No offense to the indian shop. Service order no ********** 456, I had all the samsung S line phones since the s4, if the is not resolved ASAP i will move to Apple next year. Unexceptionable