WORST SERVICE EVER!!!

Cell C recommended that I book my cellphone in at the samsung shop as they will fix it quicker. I booked my cellphone in (after it broke within a month after purchase) and they said 3-5 days then it will be fixed. I booked it in on the 20th of April. It is now the 6th of May. 16 days. On the 25th of April I phoned and they said the parts will be at the branch on the Friday. I phoned on the 29th and all the sudden they did not have parts and were struggling to find parts. I phoned again the next week and they said no parts were found. On the 4th of May the branch PHONED ME (i did not phone, they phoned me) and said the phone can be collected the next day or by the latest the day after (the 6th of May), they will probably give me a new phone as they can not find parts. I phoned on the 6th of May and now all the sudden they said the parts have only been delivered by today. They phone still needs to be fixed and then be send. When will I get my phone??? This is terrible, terrible, terrible service. Please do not book in your phone at Samsung Tygervalley. Samsung disappointed me so much with their service. I will never use their service ever again!!! (If I get my phone)