Worst service!

On Thursday 29/10, I took my cellphone to Samsung Tygervalley. I needed a quote to have my cracked screen repaired. I was told that it would take 48hours or 2 working days . After 3 days of no contact, I phoned to enquire about the delay as my insurance was waiting on the quote to settle the claim. I was told that the phone was being assessed and the gentleman apologized for the delay. Apparently the courier company was delayed. I was promised a quote by the end of the following day. Two days later, I phoned again. I was told that the device could not be fixed because it was purchased abroad. 7 Days without a phone. If only I was emailed or contacted, I could have told them that I would accept a different colour for my phone. I am displeased by the service I received from Samsung South Africa. I must compliment Tertius of Samsung Tygervalley who tracked my phone for me and called me back immediately to explain what went wrong. I will not take my phone back there to be repaired!