WORST SERVICE

Good Day

I have booked my Samsung S7 Edge in for repairs on the 23rd of November 2017 at Clearwater Mall . I have been phoning numerous times to get feedback regarding the problem on my phone. There is no answer in the shop and I am not able to leave a message. After not receiving ANY correspondence and NO SERVICE I went to collect my phone on the 15th of January 2018 - just to be told that the only thing they have done was to assess the phone but no repairs have been done.

I took my phone to Fourways Wefix and was told I will get feedback later that day that was on the 16th of January - I phoned them numerous times just to be told they are still assessing the phone and will give me feedback on the 18th of January 2018 before 14:00 - i received a call just after 16:00 where they told me they can fix the phone - but will only order parts on Monday the 22nd January for they are on credit lock and it will then take 5-7 working days before they will receive the parts - after they told me that the phone will be fixed withing 5-7 working days?

How do I go about to get this problem resolved? when i booked the phone in i told them that i need the phone before Friday the 26nd of January and they assured me that i will have the phone before then - now the story have completely changed.

I have been without a phone for 2 months and no progress has been made - this is unacceptable.

Leandra **********