MR
Mapule R

1 reviews | Active since Nov 2015

24 Mar 2017, 10:47

worst service

<p>I have been waiting for 3 weeks in regards to feedback on my phone. i was advised to give my phone to Jason at the midrand customer centre. Dina who had called me from the head office advised for me to give it to him. i havent recieved any calls nor feedback in regards to that. Currently i'm without a phone. this has become really frustrating as there was no contact details provided on the form given to me when they took my phone. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply27 Mar 2017, 08:38
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.