MR
Mapule R

1 reviews | Active since Nov 2015

28 Feb 2017, 11:57

worst service

<p>I wrote in to complain regarding my S6 and customer serive in midrand service centre. I was called back by the head office advising that they would look into the query, its been 2 weeks and i have not recieved a response regarding my complaint. When i call the office the number seems to be busy. I spoke to a guy called Ashwin who still has not returned back with feedack.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Feb 2017, 16:46
Official

Good day Mapule,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with refence number: *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards,

Samsung SA