MR
Mapule R

1 reviews | Active since Nov 2015

27 Jan 2017, 12:51

worst service

<p>I had taken my Samsung S6 to Samsung repair centre in midrand. I had advised that my screen had just gone black but i could get calls but since of the screen was black i could not view anything. they had advised screen issue when i took it in. it took them 2 weeeks to gv me feedback in regards to assisting then they sent me a quation of R5500 that i needed to pay. In that amount they ad advised they have to REPLACING MAIN BOARD -REPLACING LCD - REPLACING SUB - REPLACING BATTERY - VT CAMERA - REPLACING RAER UNIT. these are all the items they had advised that need replacement looking at the amount its the same as me purchasing the phone. Decided to decline repair, when i recieved my phone, the back was not attached properly and i could see a part sticking out from the phone. The phone does not go on.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Jan 2017, 09:02
Official

Good day Mapule,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards

Samsung SA