Worst server ever from Samsung South Africa

Very bad experience with Samsung South Africa I currently have a problem with my Samsung washing machine. Their service came out twice already and said that the fixed it the first time which they didn’t the second time they told me that there is nothing wrong with with the machine and that I should record the noice on my cell phone to proof that it makes the noise as their customer care center now tells me that I am lying to them that there is something wrong with my washing machine. Not the kind of service that you would expect from such a big company that i have always supported. I think that I must replace all my Samsung products in mu house with another brand that takes pride in their products and respects their clients