Worst SAMSUNG Service of 2018

I was at 3 Samsung branches today to book in my Samsung Galaxy s9+ for repairs. But when at the Repair Branch in Roodepoort. I first saw that the Repair Center was closed but nothing was published on their website, and I was told of no such thing on the phone when I called them. Then I went to the Clearwater Mall(They gave me a number for this stores). Their Samsung Branch said they do not REPAIR PHONES and referred me to Samsung at Mall Of Africa and the Samsung Repairs Center in Rivonia. I the called Samsung Rivonia and they told me they can't fix the phone under the SMC Plan (SAMSUNG MOBILE CARE). That was approximately after a +/- 20 minutes on the phone on hold. Then they told me to call the branch at The Wedge shopping center they, told me they close at 1 pm on Saturdays and 2 pm weekdays. Knowing that I won't make it to that store in time I called Samsung Mall of Africa and they told me I can bring my Device in and that they can't repair it. When I arrived at the Mall of Africa Branch, they told me they all of a sudden don't even have the equipment to fix the Device. This incompetence of Samsung to assist me upsets me after Paying R 21 000 for a Device that is classed as the best device of 2018, but all that I have received is the worst service of 2018. This upset my day because after driving approximately 100 KM, not even getting service out of Samsung. The SMC Plan Clearly states that the device should be booked in with in 30 days of being damaged, but there is no place that fixes the Device. Travelling this distance looking for customer service without any positive response is a disgrace foe Samsung. Would I-phone treat their customers in this manner? Travelling this distance and still having to pay a levy of R 1300.00 to replace the screen, and still having not found a repair center to assist, is a great disappointment. Seems like there is no return of investment for a Samsung Customer. This is also after many emails that I sent for them to rectify the name on my SMC Plan I don't know how the get your initials right but start your name with the wrong letter.