1 reviews | Active since Apr 2017
Worst repair and service they damaged my phone
<p>My Samsung Note 5 was in for a screen repair as the screen was lifting up causing a bubble underneath wich also occurred on the home button. I filled the form in Stating that the screen is lifting up and at home button has a bubble in it the phone is still under warranty but they rejected the screen and said that it is liquid damage. After back and forth emails and struggling to get a hold of Samsung to clarify that it cannot be liquid damage as it is the glue of the screen that's not holding the screen in place to the phone. I eventually had to pay for the repair and They did repair the screen but they completely ignored the home button and also damage the home button while they were repairing the screen. The Home button had a small bubble that was not noticeable by touch now it's completely destroyed the home button is peeling off and is brittle to the touch. The samsung store employee said that they bake the phone in an oven to get the screen off and that's maybe how the button got damaged but he can't do anything about it as its repaired by an outsourced company from Samsung. I really don't know what to do as they took two months to repair the phone I cannot understand why they give such bad service to their clients paying for the phone I will certainly not be getting the new S8 for my businesses As their quality and workmanship is so bad!</p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
