1 reviews | Active since Jan 2015
Worst Product warranty
I bought a T.V in April 2017 from Game store in Clear water mall and after a few days if not weeks i realised that the T.V stand cracked, the T.V was mounted on the wall in the first week of purchase, and i only realised that the T.V cracked while it was on the wall, it had never fell from the wall or touched for that matter, i went back to Game and i was advised that i should bring the T.V as i have shown them the pics of the T.V while it was on the wall, i took the T.V back to the store on the 03.01.2018 and i was told that i need to wait for 21 working days as they will not replace the T.V or even give me a T.V while waiting for them, i told them that this was not my problem if Samsung gives it's customers such weak televisions being such a big brand, after speaking to Justice, Tisetso and the store store manager i was told that there is nothing that they can so as this needs to be investigated for 21 working days, i agreed and decided to walk in the mall to see other T.V(s) of the same make, and saw that on their display they had another T.V with the same crack on the same place as the one they sold me, which simply means that this a problem Samsung and Game are aware of and they made as if they do not know what happened, i took it upon myself to take pics of this T.V with the game logo in the background to show and prove that they are selling these T.V(s) with the knowledge of it's faults in less then a year, i am surprised that such a Big 'respectable' companies like Samsung and Game Clear water to be precise can **** people like this and with the pics that i have, i want to publish them and make sure that from the '10 people' that were busying these T.V(s) only 2 ******** people would buy them
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SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
