FM
Franco M

1 reviews | Active since Dec 2016

06 Dec 2016, 09:26

Worst phone on the market!!!!!!

<p>I got an Gallaxy S7 edge and after 3 months a pink stripe appeared on the screen. Sent it in to vodacom repear to replace the screen. When I got it back it only lasted for 2 weeks before the stripe reappeared. It was sent in for a second time. When I got it back the back cover of the phone was open so it was sent back for the 3rd time. When receving it back the phone would not register on any network and was sent in again for the 4th time in less than a month. Upon receving it again the box with my charger, manual and earphones was missing. After struggling with vodacom repair the box was received in very poor condition. Samsung and vodacom have really lowerd their standards to the point where I no longer wish to make use of their poor product or service.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Dec 2016, 10:15
Official

Good day Franco


We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.


Herewith your VOC reference number: ***


Kind regards