LB
Lilly B
1 reviews | Active since Jul 2018
14 Mar 2022, 19:05
Worst phone I can't believe it Samsung Galaxy Z Flip SM-F700
Dear Samsung I can't believe my eyes we have only Samsung phones and tablets in our house ever since the S range came out I had them all but never have I been this disappointed in a device as I am today. We bought the Samsung Galaxy Z Flip last year end of March and the device has a black line right through the screen I demand you replace this device, you should recall these devices as I am looking after my phone and now this is happening it is unacceptable. I want to hear what you have to say regarding this flaw so obviously the newer models will also give problems.SM-F700
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Replies (2)
Samsung South Africa's replyOfficial
14 Mar 2022, 19:09Good evening Lilly,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply14 Mar 2022, 19:09
Official
Good evening Lilly,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
LB
Lilly B's updateReviewer Update
14 Mar 2022, 20:16Thank you I am awaiting your reply
LB
Lilly B's update14 Mar 2022, 20:16
Reviewer Update
Thank you I am awaiting your reply