Worst online store.

I bought a machine washing and cancelled few minute later. I haven’t heard anything regarding the refund. I keep calling and they’re telling me they have escalated the issue and I will get a call. It’s been past 8 days and I haven’t received feedback. I’m not going to be a victim of everyone in this section. Past 14 days I’m opening a case against you. Your service is absolutely pathetic for an online store. Online service should be convenient less frustrating and easy. But the service I’ve received is disappointing for such a big brand. I expected a little more but Samsung is more concern about sales rather than customer experience. I’m still failing why a refund of something I didn’t receive should take so long. But from all the complaints, people are complaining about refunds, what are you doing with peoples monies?!!! My case is worse because I didn’t even receive the product and I have to fight for my money. You basically have money that’s not yours, what are you expecting me to do? Relax and forget about it. I do not recommend Samsung. Go to takealot for online purchases if you want a less frustrating experience.