WORST MOST DISGUSTING CUSTOMER EXPERIENCE
02 May 2019 I upgraded my Vodacom RED package at Cellucity with Samsung S10+ and free Galaxy Buds and free R500 accessory voucher.
02 May 2019 Live chat with support as no option to redeem my Galaxy Buds on Samsung Members App, option will be available 03 May 2019.
03 May 2019 after 26 mins 23 secs manually redeem the Galaxy Buds as the option is still not available on the Samsung Members App. Allow 1 - 5 working days for courier.
04 May 2019 trying to redeem my accessories voucher, no stock available for silcone green S10+ cover, completed the online email contact form. No feedback. Live chat again only for me to end up calling 3 stores to confirm no stock. Left my contact details with 1 store.
06 May 2019 courtesy call to rate my experience, 8 mins 4 secs later call concluded and ZERO action taken.
14 May 2019 call again to follow up where is my Galaxy Buds, its been assigned to a driver and now miraculously internal escalation kicks in, 6 working days after my redemption. Ref ********** 303 allow 5 working days.
I AM NOT WAITING ANOTHER 5 DAYS!!! THIS IS THE WORST MOST DISGUSTING CUSTOMER EXPERIENCE YOU HAVE DELIVERED TO A PREMIUM CUSTOMER WITH A NETWORK SPEND OF R4500PM!!!! I AM EXPECTING MY GALAXY BUDS DELIVERED BEFORE FRIDAY 17 MAY 2019
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ