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Mariska P
1 reviews | Active since Apr 2022
07 Apr 2022, 13:27
Worst Mistake
Worts service ever… Purchased a fridge 1 1/2 ago and fridge is peeling and rusting … I paid so much money for the fridge just for them to tell me they will no replace any parts…When you explain and ask questions only response they give you is “we are so sorry for the inconvenience caused “ they don’t call you back at all you have to phone them for service and still they don’t have answers for you… First change I get I will replace ever single samsung items I own … LG has given me the best service over the year and replace when needed… worst decision I ever made to change from LG to Samsung… Believe me I will not make that mistake again..
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Replies (2)
Samsung South Africa's replyOfficial
07 Apr 2022, 13:28Good day Mariska ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Apr 2022, 13:28
Official
Good day Mariska ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
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Mariska P's updateReviewer Update
07 Apr 2022, 13:38Matter was escalated to complaints and service and they are telling me that they do not repair paint peeling as this is cosmetic… When you pay R40 000 you need it to last longer than 2 years…only response no matter what you says is we are sorry for the inconvenience…
MP
Mariska P's update07 Apr 2022, 13:38
Reviewer Update
Matter was escalated to complaints and service and they are telling me that they do not repair paint peeling as this is cosmetic… When you pay R40 000 you need it to last longer than 2 years…only response no matter what you says is we are sorry for the inconvenience…