Worst experience of my life in regards to service/products

<p>Worst experience of my life in regards to a service/product. We bought the gear from them only to find out a few days later that it needed a software update. I went back to them and I was told to go to a different shop to get the update done and it will only take an hour. I told them I cannot do that so they said the will do it and it will be ready Saturday (day after I took it in) I then went in Sunday to collect it and noone new where it was. I was then told to come back the next day because it still wasn't done. That was 2 trips to canal walk from kirstenhof about R100 petrol a trip. We then told them we want the money back and they can keep the gear and they had issues with that aswell noone in the shop could help us with the R3200 watch we bought from them. It's now Monday and we still waiting for a response. If anyone is thinking of visiting this shop I would advise you not to. Poor service poor products. Just a disappointment in general. Unfriendly staff and non of them are willing to correct their mistakes</p>