Worst experience EVER!!!!!!

I bought a Samsung wash and dryer not even a year ago. The machine decided to stop working, so my husband went online and contacted samsung live chat, after two weeks of getting no where i decided to take matters into my own hands. I phoned samsung and told them what the problem was, they said they will get a technician out. The technician made an appointment and then did not pitch up, after alot of phoning and shouting a technician came out and just took the serial number of the machine, which even i could have done over a phone! then he left saying they will order the part, a week later once again after alot of shouting, the technician came and installed the part, next day when doing my laundry, the first load that i put in, the part just blew, when i phoned them they said they wiill have someone contact me on the monday because they dont work weekends, today is monday, i spent from early this morning to this afternoon trying to sort all of this out, all they keep saying is sorry, but no one can actually try to help me or solve my problem and they refuse to put me through to a manager or supervisor. Worst service ever! and still have a broken machine!