Worst experience ever.

<p>On the 23rd of November 2016 I visited Samsung repair store in Century City, Cape Town. I took my Samsung in for a screen fix and on the day I was told it takes 48hours for a quotation to be sent to me, by the 29th of November I haven't received any form of communication from the store regarding my quotation. I called the store the 28th November, only to hear that they cant tell me when ill received the quotation. I'm was quite disappointed.</p> <p>I searched for their facebook page the 29 November, did a review on their page asking them what the delay was, i was given an email address where i could lay an complain. On the same day i did so but only to receive an reply the 5th December telling me my quotation form will be sent shortly, Received it the next day.</p> <p>So it took Samsung Repair center 2 weeks to send my quotation for a cracked screen! After receiving the quatation i paid a large sum amount the very next day with NO DELAY from my side. Still today i havent received my device.</p> <p>I cant explain how i feel. Even having to call the business is a pain. i called every single day a week before christmas but with no answer. When ever i call i spent atleast 4minutes or more hoping they would pick up but all i would hear is music to my ear , eventaully i would have to hang up.</p> <p> </p> <p>Below is what ive written to samsung, my last form of communication i sent to samsung which was on the 28 December:</p> <p>Wow , the service at samsung still unpleasant. No notification has been made regarding my update about my device ..which was booked in 23 November. It took samsung staff 2 weeks to send me a qoutation. I paid a good sum amount the next day after receiving the qoutation. The company has my phone a month and 1 week only to fix a cracked screen! I called each day the week before christmas but no answer. I need a refund if my phone will be kept any longer. What are the steps for a refund or to cancel? Im too impatient at this stage.</p> <p>They rep**** the same hour saying:</p> <p>Hi Leeza, we'll follow it up with the service center and get someone to contact you.^nm</p> <p> </p> <p>Still today i did not receive any follow up or feedback.</p> <p> </p> <p>So unhappy.</p> <p> </p> <p> </p> <p> </p>