JB
Jano B

1 reviews | Active since Sept 2015

19 Sept 2015, 12:29

Worst experience

Worst experience ever. My Galaxy note 4 stopped charging. Took it to the service centre in Canal walk and was told it was corrosion on the port. I showed them the charger where you could clearly see it was burnt and smelt burnt at the phone point aswell. After I made a bit of a scene the manager took the phone and after an assessment came back and said they can replace the part but will I will have to pay for the repair. I know that the phone ( 9 MONTHS OLD) never came into contact with any water or moisture.After about 10min of arguing I told him to just fix it. He told me the part will cost about R250.00. Booked it in and an hour of waiting came back and told me the repair will not cost R250.00 but R676.97 excl vat. The watranty is worth less than the paper it is printed on. Will never ever again buy Samsung.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Sept 2015, 13:53
Official
Hello Janobasson,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA