1 reviews | Active since Feb 2017
Worst ever service
<p>Hi, I sent my Samsung galaxy S7 edge in for repairs after having it for less than a year, is a couple of months old. Screen makes lines from time to time, glass is not broken or anything, got so much attitude when I went to the repair center, then once it was finally booked in I got a call to say it was the LCD and I have to pay R5000 to repair.I have been looking after the phone since I got it, so if the screen is not even cracked and I didn't let it fall, why do I need to pay for the LCD for a phone that's a couple of months old? That's almost half the price of the phone itself, I've always been a loyal fan of Samsung, I have never bought another make before, neither has my family, but after this I think its high time to start shopping around, never been more disappointed.</p>
Good day Elizabeth ,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
Good day Elizabeth ,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
It has been over a month now, I've emailed all the details to Sthembiso Kunene from Samsung and I have received no response back, if this is the service Samsung is offering then you can keep the S8 that has just come out, will rather go somewhere else.
It has been over a month now, I've emailed all the details to Sthembiso Kunene from Samsung and I have received no response back, if this is the service Samsung is offering then you can keep the S8 that has just come out, will rather go somewhere else.