GB
Gerrit B
1 reviews | Active since Jul 2021
13 Jul 2021, 15:16
Worst Customer Service I've every received
I am extremely frustrated with the customer service!
I got a Samsung Galaxy Note 20 last year and saw that I could get a free TV. So I did everything they asked. My order was done on 10 November 2020.
I still didn't receive it. I send a email every month hoping to get an answer back and every time a get a email saying: "sorry for the inconvenience caused. Samsung will deliver on its promise". I am so tired of all the lies!
Its been 7 months! Is there anyway I can come and pick up my own order!?
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Samsung South Africa's replyOfficial
13 Jul 2021, 15:18Good day Gerrit ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply13 Jul 2021, 15:18
Official
Good day Gerrit ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM