Worst customer service ever

Samsung has the worst customer service ever, last week Wednesday I wrote about my warranty issue , I then got a call from Tiffany from Samsung we discuss my warranty issues, she says Game is an independent store , I must take it up with Game fair enough, I then ask her to do a conference call between me and Game so she can get the full story, she promised to do so the the following day , I then got a call from Nomazizi she tells me the same story Tiffany said , I ask for a conference call, she did that call , We spoke with Nelly at Game , Nelly vindicated me she started naming people from Samsung that she had escalated the extra one year warranty issue they never got back to her , she even told her that he advert was on Samsung website, Thank God I took the picture of the advert , she ask me to mail it to her ,she will investigate, then she came back and apologized and say they will register my one year warranty as per the advert, I then got a call from two guys from Samsung one asking for my POP, one saying he will register the warranty,

Nomazizi then call me to say she is closing the case,

Until today no one from Samsung call me to say it is done and give me proof , no one ,the case is closed on their side , how they close it is beyond me because the issue is still pending,