1 reviews | Active since Jun 2014
Worst Customer Service ever Experienced
<p>14 January 2017: Purchased S7 Edge<br />28 March 2017: Discovered pink line on screen (Common Samsung Fault on S7 Edge)<br />31 March 2017: Went into MM All Electronics to find out, they stated that they will fix it and let me know when new stock arrives<br />3 weeks passed, did not hear anything. Phoned 3 times, no one got back to me.<br />21 April 2017: went in again, phone was booked for that Monday to be repaired in the morning.<br />24 April 2017: Screen was replaced and repaired.<br />28 April 2017: Following problems were noticed:<br />- Touch screen bottom right not functioning fully (*#0*# test performed)<br />- Promximity Sensor works Haphazardly<br />- Phone randomly rebooting</p> <p>Since the above I have tried countless times to get this sorted out and a replacement phone organised.<br />I have been up and down to MM All, phone calls and emails which has cost me precious time and money.</p> <p>This needs to be sorted out now before I take this further, and be compensated accordingly.</p> <p> </p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
