DH
Dylan H

1 reviews | Active since Jun 2014

19 May 2017, 11:20

Worst Customer Service ever Experienced

<p>14 January 2017: Purchased S7 Edge<br />28 March 2017: Discovered pink line on screen (Common Samsung Fault on S7 Edge)<br />31 March 2017: Went into MM All Electronics to find out, they stated that they will fix it and let me know when new stock arrives<br />3 weeks passed, did not hear anything. Phoned 3 times, no one got back to me.<br />21 April 2017: went in again, phone was booked for that Monday to be repaired in the morning.<br />24 April 2017: Screen was replaced and repaired.<br />28 April 2017: Following problems were noticed:<br />- Touch screen bottom right not functioning fully (*#0*# test performed)<br />- Promximity Sensor works Haphazardly<br />- Phone randomly rebooting</p> <p>Since the above I have tried countless times to get this sorted out and a replacement phone organised.<br />I have been up and down to MM All, phone calls and emails which has cost me precious time and money.</p> <p>This needs to be sorted out now before I take this further, and be compensated accordingly.</p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Jun 2017, 12:28
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA