CV
Cariena V
1 reviews | Active since Feb 2020
20 Feb 2020, 12:56
Worst customer service ever
I have bought a Galaxy Active 2 watch from Samsung, the watch did not last 6 weeks. After giving it in for assessment at their service center, it is an absolute nightmare to get any reaction out of them. If I do not call them, there is absolute no communication. Paid for a smar****ch and having nothing to show....
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Replies (2)
Samsung South Africa's replyOfficial
20 Feb 2020, 15:29Good day Cariena
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:^TM
Samsung South Africa's reply20 Feb 2020, 15:29
Official
Good day Cariena
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:^TM
CV
Cariena V's updateReviewer Update
21 Feb 2020, 16:33I do not know what to do with all the reference numbers, it seems I am collecting them and still nothing is happening.
CV
Cariena V's update21 Feb 2020, 16:33
Reviewer Update
I do not know what to do with all the reference numbers, it seems I am collecting them and still nothing is happening.