Worst customer service EVER!!!

I bought a Samsung washer dryer combo from house & home a year and a half ago. For the last six months my machine was unable to dry my washing. After 3 failed attempts by the approved Samsung technician company for repairs, it was reported to Samsung for an exchange. After a month of waiting and me phoning Samsung for an answer or an exchange, the exchange was STILL not even approved after numerous conversations with customer services this problem is still not resolved and me THE CLIENT is sitting with a machine that doesn't work and Samsung that does't seem to care at all. It is actually very sad as I have a Samsung TV, Phone, Amplifier, (WASHER DRIER COMBO) and Fridge, but after this ordeal I am considering to sell all my Samsung products and replacing them with a different make. My advice to you all reading this would be to maybe rather try a different supplier/make, one that actually cares about its customers!?