1 reviews | Active since May 2016
Worst Customer Service Ever
Bought an A5 Galaxy on 12 December as Christmas present. when we opened it the phone did not charge or switch on. Took it to store in Clearwater mall on 31 Dec when we got back and they said I can sort it out in Nelspruit where we stay. Both stores however in Nelspruit now closed. called customer care and they have long stories. I have to take it back to JHB where I bought it otherwise they cannot help. Completely ridiculous. this is a defective product and now they nake it my problem. I have to now spend petrol and travel money to jhb and back and then probably also have to go and fetch it again! what happened to customer service. last ever samsung product i will ever buy. now ive paid R7500 and have to apend another R1500 on petrol and toll money. worst service ever
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA