SB
Sydney B
1 reviews | Active since Apr 2009
03 Jun 2024, 16:06
Worst Customer Service ever
Worst Customer experience ever.
My 65' Tv broke and SAMSUNG came to repair my tv of 2 months. Repair could not be done on site and SAMSUNG took tv in to repair centre 170 km from me.
They then proceeded to give me a credit that i could go to game and collect refund or a new tv.
At game they told me that the tv should be returned to game for refund.
After numerous calls SAMSUNG said they would courier tv to game welkom.
One month later and still no TV at Game.
Phoning them you get response that you cant talk to people that have to courier tv and just email them.
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Replies (1)
Samsung South Africa's replyOfficial
03 Jun 2024, 16:09Good day Sydney
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply03 Jun 2024, 16:09
Official
Good day Sydney
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM