Worst customer service

Worst post sale service

I bought the 95L 90 cm 5 Gas Burner With Triple Flame Wok Plate, NY90T5010SS stove on the 14th of November , the stove was delivered however it was damaged on the bottom right corner and the top right corner ,

I reported it the same day I recieved it , Steven from samsung assure me it will be collected and replaced but its the 28th and its still yet not collected

I recieved this email on the 21st “ Please be note we’ve requested for your refund. Our courier partner will come for collection and assess the device then you should expect to see the amount credited to your account in about 3 to 5 business days.”

A week later and nothing has been done