WORST CUSTOMER SERVICE

If I could give a zero star I would, they do not even deserve a 1 star. The customer service is honestly the most SHOCKING service I have ever experienced. I work in customer service so I am well versed in it, and this is NOT it. After purchasing a dishwasher online on 16 Jan that was delivered on 22 Jan, we found that the dishwasher is badly broken. Funnily enough, none of the packaging is damaged at all, so it seems a broken unit was packed into a box and shipped to us. Very obvious LACK of quality control there. I have been trying to arrange an exchange unit since 22 Jan and we are now on 3 March. Every time I call in, I am asked for different info, none of the call center agents can help me but there is NEVER a manager available to speak to. After insisting and being on hold for 40 minutes, I finally spoke to a Manager - Jasmine - who advised that she would expedite the matter and that logistics would call me soon. She then offered me another empty promise to follow up that same day and call back and it's been a month since that phone call. I also emailed in with pictures and all info they could possibly need and got one auto reply that the email was received but no follow up, despite my 4 email follow ups. I have called so many times since, spoken to so many agents. All the same answer, I will follow up and personally call you back, I will ask the Manager to call you back. But NOTHING. I honestly feel they are *******. They are more than happy to take my money but ignore me when I need help. This experience has been so awful and I have been in tears almost every time I call, begging for someone to just help me, but it seems that my cries fall on deaf ears. *******.