WORST CUSTOMER SERVICE

In March 2015, a call was logged at GAME Stores with SAMSUNG to fix my SAMSUNG Washer/Dryer combo 14kg/8Kg, the call was referred/logged with SAMSUNG.<br> A technician Joe was called out to my place , for the error (HE2) and the thermostat was replaced. I tested the machine the next day and the machine was not working, which resulted in the same error.(no invoice supp**** for the job)<br> I called the SAMSUNG Technician Joe and SAMSUNG and informed them of the problem. The appointment was set at 12pm however this was not met. The technician missed the appointment and only arrived at my place at 5:30pm.The technician once again replaced the thermostat (no invoice supp****).<br> The machine was tested the same day, and was not in full working condition as the machine has different cycles and did not work longer than 3 hours.<br> I called SAMSUNG and the technicians and left messages for an entire week with for Vusi SAMSUNG Technician however he did not return my calls. I finally got hold of Jack who took a message for Vusi however still nothing happened . I escalated the matter with SAMSUNG and a conference call was held with Vusi SAMSUNG Technician.<br> Vusi (SAMSUNG Technician) set an appointmen