Worst customer retention ever!!!!

Even 1 star is not worth it! So the "escalations" and another department basically told me to wait a further 14 days before a package I was expecting since September 2020 is delivered. That's a whole load of hogwash! The nerve to tell me that my case will be treated like everyone else, and that some customers have been waiting since before me is utter *******. Train your staff to handle customer queries ethically and with priority. Worst brand and service ever! Leaving samsung 10 years ago was the best decision ever, why I thought of giving y'all another chance is my biggest regret.