Worst Customer Experience!!!! NEVER AGAIN!

Incident-15/16 Feb 2023.I phoned the Tygervalley store.I spoke to JP, he let me know that there was 1 9kg Eco Bubble front loader washing machine in stock at the warehouse.My wife phoned & spoke to Charles,he confirmed that 1 was in the warehouse.My wife let him know that I will be at the store after 3pm to make payment. I went to the store and made the payment & Charles confirmed that we will have delivery today, 16 Feb. I phoned the store this morning at 9:27 am to confirm delivery times, to which he informs me that he still needs to arrange for delivery.My wife phoned Charles around 10 am & he still has not yet arranged for delivery. We try to speak to a manager, we leave a message, but no one phones back. Eventually, Charles confirms delivery has been arranged for 11:30 am.I phone back and ask Charles if it's their floor model, as they didn't have 1 in store yesterday. To which he reluctantly admits its a floor model. I said no, I don't want a floor model & that as a customer you need to disclose that to me & be honest. I ask to speak to someone senior, Dion the shift manager. I relay all that happened & he admitted that Charles should have informed me about it being a floor model, but he is not sure what happened as there is no more stock & it would take 3 to 4 days to get stock from Joburg. I said I then want a refund, but I need that money urgently in my account so that I can get a new machine at another store, as we urgently need a new machine...We have now been back and forth with Charles, as Dion is always busy with a customer & unable to call us back. Charles said he would call other stores to see who has stock, but this issue is not urgent to them. So we phone the stores ourself & we find the last one at Tafelberg Furnishers. They agree to keep it for us and that they will send it to their Brackenfell store for delivery tomorrow morning, I just need to make payment before 4pm. We communicate all of this to Charles, he said he will get in contact with the financial manager so that she can eft the refund back into our account as its FNB to FNB...We send our bank confirmation letter. Here we are still waiting. No machine, lots of sorrys and no refund in our bank and we need to urgently make payment to secure the machine from Tafelberg as it's already been arranged for delivery tomorrow morning. Charles has personally flipped our whole day upside down! My working day has been majorly impacted with all this back and forth and my wife has the kids, house & **** from Samsung to deal with...Wow! Amazing customer service!!! I will never support that store again & to think I was going to buy my tumble dryer there & refer friends there too...I could have & should have just purchased my machine from takelot in the first place! People have no idea what an inconvenience they cause in our lives. THey don't know what we are dealing with. I guess the cherry on top is that the shift manager Dion has just distanced himself from this thing completely and is doing nothing about it!