SK
S.. KHUMALO

1 reviews | Active since Oct 2015

22 Jan 2025, 13:06

Worst company ever Samsung

It's the worst brand. I will not recommend I should have read reviews before buying their microwave.It is a lesson I have stayed with defy brand microwave more 5 years and I am like let me change it to Samsung brand I didn't realize I did worst mistake. I bought microwave on the 19/02/2024 online and it's stopped working within a year around December. They advised me to send to one of the nearest repair center of Umklomelo electronics since troubleshooting didn't work on the call.They told me warranty is 24 months when called to enquire. Now Umklomelo Electronics is sending me invoices that are more than the item itself bought it for that I am the one liable for the payments which is R2948.46 as voided the warranty therefore Samsung will not pay. You guys should be ashamed of yourself. This is the biggest **** ever I will never buy any their products again. Why other brands stay for years and yours does not even last a year and that give you conclusion that I am the one voided warranty.... I'm very disappointed. You guys are making money with us to find faults that voided warranty in order not to pay. That's is not treating the customers fairly. In other ways this warranty write on your products are just lies and waste as you always find excuses to not pay.Its a shame.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply22 Jan 2025, 14:29
Official
Good day S.. KHUMALO

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^KK 
SK
S.. KHUMALO's update28 Jan 2025, 15:32
Reviewer Update
My question is why other brands like Defy lasts long 4 max and yours doesn't last even a year yet you find faults on customers side. I'll stick brand I know Samsung brands are ****s just went through all reviews many people complaining about the same here hello Peter you aren't doing anything about it.