BM
Busisiwe M
1 reviews | Active since Nov 2024
07 Jan 2025, 12:26
Worst company ever 🤬🤬
I've honestly had it with this horrible company its full of nonsense imagine since last year October wating for my buds and smart watch for the A55 I purchased.. I get calls and promises that are not honored which is pathetic....Went to Telkom Southgate where I bought the phone several times spoke to Thelma the supervisor she advised she will do a follow up, went again got Samsung's agent she said I will send an email and you will get your gifts did I NO I didn't NXA.. Samsung please ensure that you don't agree to package that you want be able to handle.🤬🤬🤬🤬🤬
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Replies (2)
Samsung South Africa's replyOfficial
07 Jan 2025, 12:27Good day Busisiwe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply07 Jan 2025, 12:27
Official
Good day Busisiwe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's replyOfficial
07 Jan 2025, 14:39Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply07 Jan 2025, 14:39
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM