SR
Soois R
1 reviews | Active since Oct 2015
30 Nov 2015, 15:57
Worst Call centre supervisors !!!!!
This will be the second complaint about the samsung call centre. On 29- Oct 2015 I lodged the first complaint about Samsung call Centre and FX Cellular in Zambesi \breaking "my phone and being unable to fix it. I got a reply from Samsung SA on 29-10-2015 stating : \""We have referred this matter to our customer service division who will be in contact with you in this regard \"" Till today NO ONE has contacted me. I was fed up with \""supervisor\"" TSHEPO constant lies of phoning back so I decided to take the matter up with his supervisor INNOCENT MALOLEKA. Suprise suprise. He also promised to phone back. I phoned on 17-11 "
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Samsung South Africa's replyOfficial
01 Dec 2015, 10:17Hello Soois69,
This is acknowledge receipt of your complaint.
The query is currently escalated to our Voice of customer team for further attention under reference number:***
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is acknowledge receipt of your complaint.
The query is currently escalated to our Voice of customer team for further attention under reference number:***
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
Samsung South Africa's reply01 Dec 2015, 10:17
Official
Hello Soois69,
This is acknowledge receipt of your complaint.
The query is currently escalated to our Voice of customer team for further attention under reference number:***
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is acknowledge receipt of your complaint.
The query is currently escalated to our Voice of customer team for further attention under reference number:***
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team