JM
Jonathan M
1 reviews | Active since Feb 2013
18 Dec 2023, 13:56
Worst brand, non existent service, *********** people
After buying a brand new washing machine, used it 3 times, booked a repair on it, technician came out to "fix" it. 7 days later the problem returned. Still trying to book another repair appointment, to no avail. And Samsung refuses to replace the machine
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
18 Dec 2023, 14:01Good day Jonathan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply18 Dec 2023, 14:01
Official
Good day Jonathan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
JM
Jonathan M's updateReviewer Update
19 Dec 2023, 12:0119 December, Samsung phoned and advised that the service center would phone me , with a date and time that they feel they have available to come out and fix my machine. If you're reading this, if you buy a Samsung be assured that the machine could be faulty, and with Samsung being so laid back about fixing a faulty machine, just buy a LG of Hisense, or just dont buy a Samsung. My LG dishwasher was bought on the same day, and with not 1 problem, maybe I should've bought an LG, then I would not have to deal with this incompetency.
JM
Jonathan M's update19 Dec 2023, 12:01
Reviewer Update
19 December, Samsung phoned and advised that the service center would phone me , with a date and time that they feel they have available to come out and fix my machine. If you're reading this, if you buy a Samsung be assured that the machine could be faulty, and with Samsung being so laid back about fixing a faulty machine, just buy a LG of Hisense, or just dont buy a Samsung. My LG dishwasher was bought on the same day, and with not 1 problem, maybe I should've bought an LG, then I would not have to deal with this incompetency.