AM
Anant M
1 reviews | Active since Mar 2011
27 Oct 2020, 11:37
Worst Aftersales Service Ever - SAMSUNG
If I can give zero stars I would. Been calling endlessly to get a refund amount approved which was confirmed to me and nobody at the call center or via email can assist or even confirm that the matter is receiving attention.
I cannot be expected to wait so long for a simple telephone recording and refund of R3600 which was confirmed to me.
Your service and the way this matter is currently being handled is really pathetic to say the very least as you cannot even confirm receipt of a simple email and let the customer know if the matter is being investigated or attended to?
Reference Number noted below if SamsungSA will even bother to finalise this matter for me
Helpful (0)
Replies (10)0
Replies (10)
Samsung South Africa's replyOfficial
27 Oct 2020, 11:42Good Day Anant,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
NM
Samsung South Africa's reply27 Oct 2020, 11:42
Official
Good Day Anant,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
NM
AM
Anant M's updateReviewer Update
27 Oct 2020, 11:44Hello NM
Please can you provide me with an individuals email address so that I can send thru all email communications over the past 3 months for this matter?
Please can you provide me with an individuals email address so that I can send thru all email communications over the past 3 months for this matter?
AM
Anant M's update27 Oct 2020, 11:44
Reviewer Update
Hello NM
Please can you provide me with an individuals email address so that I can send thru all email communications over the past 3 months for this matter?
Please can you provide me with an individuals email address so that I can send thru all email communications over the past 3 months for this matter?
Samsung South Africa's replyOfficial
27 Oct 2020, 11:59Kindly email to tellus @ samsung . com and ill look into. ^NM
Samsung South Africa's reply27 Oct 2020, 11:59
Official
Kindly email to tellus @ samsung . com and ill look into. ^NM
Samsung South Africa's replyOfficial
27 Oct 2020, 14:03Hi Anant, your email has been well received and forwarded to the concerned department. Please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply27 Oct 2020, 14:03
Official
Hi Anant, your email has been well received and forwarded to the concerned department. Please wait for feedback. We will inform you once it has been resolved.^NM
AM
Anant M's updateReviewer Update
27 Oct 2020, 14:05I was told by samsung live chat that Tshepo would call me before 14h00 which he has not done so. please can you advise where the additional credit of R3600.00 would go to as I cannot wait any longer and would like to conclude the matter.
AM
Anant M's update27 Oct 2020, 14:05
Reviewer Update
I was told by samsung live chat that Tshepo would call me before 14h00 which he has not done so. please can you advise where the additional credit of R3600.00 would go to as I cannot wait any longer and would like to conclude the matter.
Samsung South Africa's replyOfficial
27 Oct 2020, 14:29I am still waiting for a response from an email I sent out to the team, i will feedback you.^NM
Samsung South Africa's reply27 Oct 2020, 14:29
Official
I am still waiting for a response from an email I sent out to the team, i will feedback you.^NM
Samsung South Africa's replyOfficial
27 Oct 2020, 17:58We have addressed the matter to get the issue resolved. ^NM
Samsung South Africa's reply27 Oct 2020, 17:58
Official
We have addressed the matter to get the issue resolved. ^NM
AM
Anant M's updateReviewer Update
29 Oct 2020, 10:01 HI NM, the matter is still not resolved, please see and address with senior management
1. I had called and spoke to Samsung SA who confirmed the credit will be R11599.99
2. Tshepo is stating that they cannot find the call recording, yet when I spoke to the person beforehand she advised she obtained and listened to the recording
3. I have asked for both of these recordings to be sent to me - this is not done
4. The agreement of the R11599.99 credit is with Samsung SA and myself and not with the store or anybody else - there is proof that a R11599.99 credit would be granted by Samsung SA which is the telephone recording
5. Tshepo is not adressing my concerns but merely trying to blow the matter off saying that an additional refund of R3600.00 (R11599.99-R7999.99) cannot be given - the refund of R11599.99 was confirmed to me by a representative of Samsung SA and this should be honoured to me - there is telephonic evidence of this.
6. All dealings relating to the washing machine was between myself and Samsung SA and this should be honoured.
I await to hear a response or call from the managing director of Samsung SA on where this refund will be processed to as the refund must be given to me as stated on the telephone call
1. I had called and spoke to Samsung SA who confirmed the credit will be R11599.99
2. Tshepo is stating that they cannot find the call recording, yet when I spoke to the person beforehand she advised she obtained and listened to the recording
3. I have asked for both of these recordings to be sent to me - this is not done
4. The agreement of the R11599.99 credit is with Samsung SA and myself and not with the store or anybody else - there is proof that a R11599.99 credit would be granted by Samsung SA which is the telephone recording
5. Tshepo is not adressing my concerns but merely trying to blow the matter off saying that an additional refund of R3600.00 (R11599.99-R7999.99) cannot be given - the refund of R11599.99 was confirmed to me by a representative of Samsung SA and this should be honoured to me - there is telephonic evidence of this.
6. All dealings relating to the washing machine was between myself and Samsung SA and this should be honoured.
I await to hear a response or call from the managing director of Samsung SA on where this refund will be processed to as the refund must be given to me as stated on the telephone call
AM
Anant M's update29 Oct 2020, 10:01
Reviewer Update
HI NM, the matter is still not resolved, please see and address with senior management
1. I had called and spoke to Samsung SA who confirmed the credit will be R11599.99
2. Tshepo is stating that they cannot find the call recording, yet when I spoke to the person beforehand she advised she obtained and listened to the recording
3. I have asked for both of these recordings to be sent to me - this is not done
4. The agreement of the R11599.99 credit is with Samsung SA and myself and not with the store or anybody else - there is proof that a R11599.99 credit would be granted by Samsung SA which is the telephone recording
5. Tshepo is not adressing my concerns but merely trying to blow the matter off saying that an additional refund of R3600.00 (R11599.99-R7999.99) cannot be given - the refund of R11599.99 was confirmed to me by a representative of Samsung SA and this should be honoured to me - there is telephonic evidence of this.
6. All dealings relating to the washing machine was between myself and Samsung SA and this should be honoured.
I await to hear a response or call from the managing director of Samsung SA on where this refund will be processed to as the refund must be given to me as stated on the telephone call
1. I had called and spoke to Samsung SA who confirmed the credit will be R11599.99
2. Tshepo is stating that they cannot find the call recording, yet when I spoke to the person beforehand she advised she obtained and listened to the recording
3. I have asked for both of these recordings to be sent to me - this is not done
4. The agreement of the R11599.99 credit is with Samsung SA and myself and not with the store or anybody else - there is proof that a R11599.99 credit would be granted by Samsung SA which is the telephone recording
5. Tshepo is not adressing my concerns but merely trying to blow the matter off saying that an additional refund of R3600.00 (R11599.99-R7999.99) cannot be given - the refund of R11599.99 was confirmed to me by a representative of Samsung SA and this should be honoured to me - there is telephonic evidence of this.
6. All dealings relating to the washing machine was between myself and Samsung SA and this should be honoured.
I await to hear a response or call from the managing director of Samsung SA on where this refund will be processed to as the refund must be given to me as stated on the telephone call
AM
Anant M's updateReviewer Update
29 Oct 2020, 10:01I have not received a response from anybody as yet with regards to a copy of the telephone recordings which took place.
Please can all in copy attend to this as a matter of urgency to:
- Obtain said 2 telephone recordings and send to me;
- Investigate why Tshepo was dishonest in his prior communication by stating that the recording could not be found when Kholofelo confirmed they have located the recording and confirm that disciplinary action will commence
- Provide feedback on where the R3600.00 will be processed to as this is a LEGAL and BINDING agreement between myself and Samsung SA
I would appreciate a response by 13h00 today.
AM
Anant M's update29 Oct 2020, 10:01
Reviewer Update
I have not received a response from anybody as yet with regards to a copy of the telephone recordings which took place.
Please can all in copy attend to this as a matter of urgency to:
- Obtain said 2 telephone recordings and send to me;
- Investigate why Tshepo was dishonest in his prior communication by stating that the recording could not be found when Kholofelo confirmed they have located the recording and confirm that disciplinary action will commence
- Provide feedback on where the R3600.00 will be processed to as this is a LEGAL and BINDING agreement between myself and Samsung SA
I would appreciate a response by 13h00 today.
Samsung South Africa's replyOfficial
30 Oct 2020, 13:25This issue has been addressed Anant. ^NM
Samsung South Africa's reply30 Oct 2020, 13:25
Official
This issue has been addressed Anant. ^NM