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mattjamneck M

1 reviews | Active since Apr 2014

07 Mar 2017, 19:34

Worst aftersales service ever!

<p>My Samsung dishwasher packed up so I got Samsung TTS to give me a quote to fix the issue, CRO1533. Turns out the safety pipe feeding the water to the machine was faulty and it needed replacement. I was told that TTS would only order the part once I have paid the quoted price in full. I paid the full amount on the 8th of February. To this day I am still waiting for the part to be installed. Tomorrow it will be a month for a simple pipe. I have had to phone them on four occasions, each time I get empty promises and dates that are not met. This is by far the worst aftersales service I have ever had! I vow to never buy a samsung product again due to this episode! </p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply08 Mar 2017, 15:50
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.

Samsung South Africa
Samsung South Africa's reply08 Mar 2017, 15:52
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA