1 reviews | Active since Apr 2014
Worst aftersales service ever!
<p>My Samsung dishwasher packed up so I got Samsung TTS to give me a quote to fix the issue, CRO1533. Turns out the safety pipe feeding the water to the machine was faulty and it needed replacement. I was told that TTS would only order the part once I have paid the quoted price in full. I paid the full amount on the 8th of February. To this day I am still waiting for the part to be installed. Tomorrow it will be a month for a simple pipe. I have had to phone them on four occasions, each time I get empty promises and dates that are not met. This is by far the worst aftersales service I have ever had! I vow to never buy a samsung product again due to this episode! </p>
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This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
