WORST AFTERSALES CUSTOMER SERVICE EVER!!!!!!!!

I write to you regarding the unsatisfactory response from MM All Electronics with regard to the collection, repair and delivery of my Samsung Washing Machine WW90K5410UX/FA, Ref Numbers:

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It has now been over 3 weeks since my initial complaint in June 2020 to which I am still without a washing machine and no satisfactory response from the complaints department in regards to issuing a new replacement washing machine.

As per the telephone chat with Thabang on 16/07/2020 at around 5pm, the feedback received from MM All Electronics is that they would like to extend a gesture of faith and goodwill by repairing the scratches and dents on the machine which (are tell-tale signs of the machine possibly being dropped while being moved) as there are no replacement parts available for the panels.

This is not a gesture of good faith nor goodwill as one would expect this would have been the primary response to the damage of the machine? I am sure you can agree if you send your car for a repair or service and receive it in a worse-off state that it was handed over you would at the very least expect replacement of the parts damaged? I humbly as you put yourself in my shoes for a moment and try to understand things from my point of view.

If no replacement can be sought then surely the machine should be replaced under the warranty terms and conditions? As stated before I am one person residing in my place and purchased this appliance for long term use and exceeded my budget and requirements purchasing a 9kg washing machine WW90K5410UX/FA with Add Wash and Digital Inverter Technology. My loads are less than 1.5kg per week (2x trousers and 5 shirts along with underwear and socks) and am away for work purposes and holiday most of the time which results in the machine not even being used that much.

A genuine gesture of good faith and goodwill from MM All Electronics and Samsung would be to offer a new replacement given all of the airtime spent on telephone calls, time spent, stress, inconvenience of not having a washing machine for over 3 weeks now and patience I have endured on my part in having this issue resolved.

I sincerely hope that Samsung and MM All Electronics can extend a geniune gesture of goodwill and agree to have a new replacement sent out at the soonest.

I look forward to a positive response from you.