1 reviews | Active since Oct 2016
Worst aftersale service.
I have had the worst customer service from Samsung.My Spacesaver fridge which is suppose to automatically full the ice bucket has not worked for 1 month now.Samsung send a service agent who replaced the ice dispenser but it is still not working.Then they replaced the computer board on the refrigerator and after three diagnostic tests which said passed the ice dispenser is still not working.I bought the fridge at Hirch's Milnerton 02 February and the fridge is faulty.I have spoken with so many reps.Khanya / Ms.Mokoti / Koloselo and many more but not one could assist me my fridge is still faulty.I decided to use Samsung as everything I have is Samsung including my watch but Samsung aftersale service is the worst you can find no empathy or Sympathy.When you ask to speak to a Manager you get shunt around.We living in a time of covid and I had to allow their service reps into my house several times and I have Comobidities.The fridge is still faulty.Their Reps don't even follow up after you have spoken to them.I have waisted so many calls calling their service centre.Samsung your service is pathetic.My Microwave which I bought at the same time as my fridge is peeling on the inside door as well I still have to open a case for that as well.Your products are not of the best quality.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
