rR
rajie R

1 reviews | Active since Oct 2016

06 Sept 2021, 23:44

Worst aftersale service.

I have had the worst customer service from Samsung.My Spacesaver fridge which is suppose to automatically full the ice bucket has not worked for 1 month now.Samsung send a service agent who replaced the ice dispenser but it is still not working.Then they replaced the computer board on the refrigerator and after three diagnostic tests which said passed the ice dispenser is still not working.I bought the fridge at Hirch's Milnerton 02 February and the fridge is faulty.I have spoken with so many reps.Khanya / Ms.Mokoti / Koloselo and many more but not one could assist me my fridge is still faulty.I decided to use Samsung as everything I have is Samsung including my watch but Samsung aftersale service is the worst you can find no empathy or Sympathy.When you ask to speak to a Manager you get shunt around.We living in a time of covid and I had to allow their service reps into my house several times and I have Comobidities.The fridge is still faulty.Their Reps don't even follow up after you have spoken to them.I have waisted so many calls calling their service centre.Samsung your service is pathetic.My Microwave which I bought at the same time as my fridge is peeling on the inside door as well I still have to open a case for that as well.Your products are not of the best quality.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply07 Sept 2021, 08:09
Official
Good morning  Shiraaz   ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
NM 
Samsung South Africa
Samsung South Africa's reply07 Sept 2021, 08:32
Official
Thank you for posting your comment 

Your concerns have been duly noted 

We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. 
 
Thank you for your patience and understanding. 
 
Kind Regards, 
SamsungZA 
NM  
 
rR
rajie R's update08 Sept 2021, 23:38
Reviewer Update
I have a complaint lodged the 6th September.Samsung reply was a standard message and nothing else.Nobody contacted me regarding my query.Samsung customer service is pathetic my fridge just over 6mths old we had a callout twice with diagnostic tests does Samsung South Africa realise we living in a time called covid 19 Pandemic.Sort out my complain A.S.A.P. you are not fair.If only I knew Samsung has such poor aftersales I would have changed my brand.I bought this Spacesaver state of the Art fridge but 6months later it does not dispense ice in the bucket and that is the sole purpose I bought the fridge.Is Samsung going to delay the process until the warranty lapse.