Worst after service ever

After many years I thought I would give Samsung phones a try again. It was not bad and the phone did what want it to do. However, Samsung still are not able to fix the main thing that made me not use their phones any more and that is that if you look at the screen to hard it brakes. Samsung phone seriously have one of the worst screens when it comes to it braking, then to have it fixed will cost you more then what a new phone will. Please can someone explain this to me, how can a phone cost you R6500.00 but to have the screen replaced cost you over R3000.00. Once again I need to go and buy a new phone as Samsungs phones are to fragile for the normal person. Please dont try and phone me Samsung as my phone is broken and because of this I cannot receive any calls. Worst Birthday Ever THANX TO SAMSUNG.