bS
belinda S

1 reviews | Active since Dec 2016

26 Oct 2026, 12:19

Worst After Sales service ever

How I wish there was a rating even lower than this. We recently purchase a SAMSUNG *** monitor. It has not even been two months and the monitor went dimm, sent in for repairs only to be told this monitor that is not even two months old will be repaired which is totally unacceptable a monitor that stays in one place cannot be having issues this early in is lifespan but clearly Samsung doesn't see that as a problem. They are refusing to replace and is forcing a repair on me. Please can people stay away from Samsung once they have your money they do not care about you or your device anymore. All other manufacturers would not just brush you off and force you to accept their decision, but Samsung obviously doesn't care. I will definitely never buy a Samsung again they're after sales service is the worst and they just don't care. They definitely inspiring me to look away from their brand after this terrible experience

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Replies (2)
Samsung South Africa
Samsung South Africa's reply26 Oct 2026, 12:20
Official

Good day Belinda

 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

 

We have noted your concerns and we are currently investigating the matter further. 

 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

 

Kind Regards, 

SamsungZA

:^NM

Samsung South Africa
Samsung South Africa's reply26 Oct 2026, 14:27
Official

The issue has been logged with our Voice of Customer Advisor under the reference number: ***, we will investigate and be in contact with you. ^NM