Worst after sales service ever

I bought a fridge and washing machine on the 21 April 2024. Both was delivered to me on the 23rd April. When unboxing the fridge and reading the instructions I wanted to take out the water dispenser bottle but the nozzle of the contacts loose and the spring of the nozzle jumped free and I couldn't get it to fit properly again.this happened straight out of the box. I contacted the customer care number and they gave a me a reference number. They said that part is not covered by the warranty however I stated as it happened as I received it it should be a manufacturer fault and according to the NCA I should be covered..after going back and forth for a few weeks and me constantly having to follow up the sent a technician to come and assess.. I was then send a quote for repair/ replacement for the part and labour for almost R1000.which I am refusing pay as this 8s a OBF and I should not be held liable for a manufacturers fault and then be charged almost 10% of the value of the fridge for a small plastic part. This whole episode has left a really sour taste as I thought Samsung is a reputable brand and pride itself on quality bit clearly not..highly doubt I will buy any appliances from Them again.