AG
Alard G

1 reviews | Active since Oct 2015

10 Oct 2015, 09:30

WORST AFTER SALES SERVICE EVER

I bought a brand new refrigerator in July, after spending R 14 000 and having it for 3 months it stopped working, apparently the compressor is faulty. After numerous phone calls and e mails to SAMSUNG, i haven't received one reply from them. After a whole week of not having a refrigerator and throwing everything that was in it away i eventually got help from the store where i bought it from, HI FI Corp boksburg. SAMSUNG can definitely take some tips from them as they definitely need it. So the moral of the story is that SAMSUNG is useless.<br>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Oct 2015, 08:24
Official
Hello Ali11,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA